Doubts? Questions? Here we are, ready to answer your main questions.

In case you wouldn’t find the answers you are looking for in this list, please do not hesitate to contact us 😉

1. What are the delivery terms?

We entrust all our shipments to the expert hands of the DHL couriers that provide delivery throughout Europe in 3-4working days, in case of unexpected delays we kindly ask you to contact us by mail at [email protected], indicating “Delivery delay” in the subject.

2. What is the return policy of the items purchased on mojipower.com?

In compliance with Italian law, every product purchased on the mojipower.it website can be returned within 14 days from the date of receipt.If you want to proceed with a return, keep the delivery box and write to [email protected], indicating “Return” in the subject.

In general, we follow these return policy:

1 The Purchaser has, in any case, the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the purchased good.

2 In the event the Purchaser decides to exercise the right of withdrawal, he must notify the Seller by means of registered letter a.r. at L10 Trading s.r.l., Via Padana Superiore, 72 / D, 25080 Mazzano (BS), anticipating communication via e-mail at: [email protected]

3 The Purchaser will ship the Product carefully packaged in the original packaging, complete with all accessories, instruction manuals and all contents in origin.

4 The return of the property must take place no later than 14 (fourteen) days from the date on which it informed the Seller of its decision to withdraw.

5 To be entitled to reimbursement of the price paid, the goods must be returned intact and in any case in a normal state of conservation. The right of withdrawal is lost if the returned product is not intact, ie: – in the absence of the original packaging – in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) – for damage to the product for different reasons from transport.

6 In the case of partial withdrawal for the purchase of several products, the Delivery Contribution possibly sustained by the Purchaser will not be reimbursed.

7 The only costs payable by the Purchaser for the exercise of the right of withdrawal, pursuant to this article, are the costs of returning the goods to the Seller.

8 After the return of the Products, the Seller provides the necessary checks regarding the integrity of the same and compliance with the conditions contained in the previous articles. If the checks are concluded positively, the Seller will send the Buyer, via e-mail, the confirmation of acceptance of the returned Products and proceed to cancel the order and issue the relevant credit note.

9 The Seller will refund the entire amount paid by the Purchaser, by crediting the credit card used for the purchase or the Paypal account of the Purchaser, which will be carried out as soon as possible or, in any case, within the deadline 14 (fourteen) days from receipt of notice of withdrawal.

10 With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their reciprocal obligations, except as provided for in the previous points of this article.

11 The Seller is not required to reimburse the additional costs if the Purchaser has expressly opted for a type of delivery other than the less expensive type of delivery offered by the Seller.

3. I have a malfunction, what can I do?

We test and try each product before shipping, but in the rare case of technical problems (eg, if it does not charge your smartphone correctly, if it takes more than 12 hours to charge the smartphone, etc.), do not hesitate to contact us via email at the address [email protected], indicating “Technical Issues” in the subject.

4. What is the best way to charge your Moji PowerBank?

We recommend to always run complete charge cycles of the Moji charger, waiting until it is completely drained before attaching it to the power supply.

5. Is it necessary to do a full first charge?

No, because Mojipower arrives already charged.

6. How do I understand if my Moji charger is fully charged?

Moji PowerBank is fully charged when the red charging light turns off.

7. How many times can I charge my Moji charger?

Moji PowerBank is designed to be charged 500 times.

8. Can I charge my tablet with my Moji charger?

Moji PowerBank can charge your tablet. However, in most cases it will not fully charge the tablet. For this reason we do not recommend using the charger for this purpose.

9. Do you accept the return of a product purchased in an offline store?

We are currently not authorized to collect a product purchased at a physical point of sale, so we invite you to go to the same point of sale indicated and published on site.

10. What kind of guarantees are provided when I purchase a Moji charger?

A guarantee of 2 years is provided, except for normal wear and tear of the objects themselves.

11. 🔥 Can I use Moji PowerBank only with iPhone? 📱

The Moji portable charger is designed to charge any type of smartphone on the market thanks to its USB port, which allows replacement with any type of power supply.

 

Would you like to know how MojiPower works? Download the manual: