Questions? Here we are, ready to answer to all of them.
In case you wouldn’t find the answers you are looking for the list here below, please do not hesitate to contact us ✏️
We entrust all our shipments to the expert hands of couriers that provide delivery throughout Europe in 6-7 working days, in case of unexpected delays we kindly ask you to contact us by mail at firstname.lastname@example.org, indicating “Delivery delay” in the subject.
In compliance with Italian law, every product purchased on the mojipower.it website can be returned within 14 days from the date of receipt.If you want to proceed with a return, keep the delivery box and write to email@example.com, indicating “Return” in the subject.
In general, we follow these return policy:
1 The Purchaser has, in any case, the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the purchased good.
2 In the event the Purchaser decides to exercise the right of withdrawal, he must notify the Seller via e-mail at: firstname.lastname@example.org
3 The Purchaser will ship the Product carefully packaged in the original packaging, complete with all accessories, instruction manuals and all contents in origin.
4 The return of the property must take place no later than 14 (fourteen) days from the date on which it informed the Seller of its decision to withdraw.
5 To be entitled to reimbursement of the price paid, the goods must be returned intact and in any case in a normal state of conservation. The right of withdrawal is lost if the returned product is not intact, ie: – in the absence of the original packaging – in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) – for damage to the product for different reasons from transport.
6 In the case of partial withdrawal for the purchase of several products, the Delivery Contribution possibly sustained by the Purchaser will not be reimbursed.
7 The only costs payable by the Purchaser for the exercise of the right of withdrawal, pursuant to this article, are the costs of returning the goods to the Seller.
8 After the return of the Products, the Seller provides the necessary checks regarding the integrity of the same and compliance with the conditions contained in the previous articles. If the checks are concluded positively, the Seller will send the Buyer, via e-mail, the confirmation of acceptance of the returned Products and proceed to cancel the order and issue the relevant credit note.
9 The Seller will refund the entire amount paid by the Purchaser, by crediting the credit card used for the purchase or the Paypal account of the Purchaser, which will be carried out as soon as possible or, in any case, within the deadline 14 (fourteen) days from receipt of notice of withdrawal.
10 With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their reciprocal obligations, except as provided for in the previous points of this article.
11 The Seller is not required to reimburse the additional costs of delivery.
We test and try each product before shipping, but in the rare case of technical problems (eg, if it does not charge your smartphone correctly, if it takes more than 12 hours to charge the smartphone, etc.), do not hesitate to contact us via email at the address email@example.com, indicating “Technical Issues” in the subject.
We recommend to always run complete charge cycles of the Moji charger, waiting until it is completely drained before attaching it to the power supply.
No, because Mojipower arrives already charged.
Moji PowerBank is fully charged when the red charging light turns off.
Moji PowerBank is designed to be charged 500 times.
Moji PowerBank can charge your tablet. However, in most cases it will not fully charge the tablet. For this reason we do not recommend using the charger for this purpose.
We are currently not authorized to collect a product purchased at a physical store, so we invite you to contact the store where you bought the product.
The warranty of Moji power banks, according to the law, has value for 1 year (this period is extended by 1 additional year for Italy) from the time of purchase reported on the receipt (1 year on invoice). For this reason we suggest to keep the purchase document until the expiry of the warranty period.
The Moji portable charger is designed to charge any type of smartphone on the market thanks to its USB port, which allows replacement with any type of power supply.
Would you like to know how Mojipower products work? Read our user manual.